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Kendalyn's Customs Refund Policy
Kendalyn's Customs is committed to ensuring the satisfaction of our customers. As a subsidiary of Kendalyn's Imagery LLC, we strive to provide high-quality products and exceptional service.
Please review our refund policy below:
Refunds
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Refund Period: Refunds are accepted within 7 days of the purchase date.
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Eligibility: Refunds are only applicable if the request is made within this 7-day period. Beyond this timeframe, refunds will not be processed.
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Return Requirement: Refunds will not be issued until the product has been returned to us.
Returns and Exchanges
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Damaged Products: Returns and exchanges are only accepted if the product arrives damaged or faulty.
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Notification: If your product is damaged during transport, please notify us immediately upon receipt.
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Resolution: We will take every necessary step to correct the issue, whether it involves replacing the damaged item or offering a suitable solution.
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Return Requirement: Exchanges will not be processed until the damaged or faulty product has been returned to us.
How to Initiate a Refund or Return
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Contact Us: Please reach out to our customer service team at kliebzeitphotography@gmail.com with your order number and details of the issue.
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Provide Proof: Include photos of the damaged or faulty product to help us understand the problem.
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Return Instructions: If a return is deemed necessary, we will provide you with instructions on how to return the product.
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